This section describes the skills and knowledge and their level required for this unit

Required skills

acknowledge and resolve individual or team problems

apply conflict resolution and negotiation techniques

apply effective interpersonal techniques

communicate effectively with others

complete and maintain records and documentation

comply with applicable legislative regulatory and licensing requirements

comply with organisational policies and standard operating procedures

modify work activities dependent on differing workplace continues risk situations and environments

plan organise and monitor work activities of team members

prioritise and schedule work tasks to meet designated schedules

provide constructive feedback and support to team members

provide effective informal performance counselling

provide leadership and work collaboratively with others

take appropriate initiatives concerning security incidents

use and maintain appropriate business and security equipment

use coaching and mentoring skills to provide support and build effective workplace relationships

Required knowledge

applicable legislation and regulations including Occupational Health and Safety OHS and licensing requirements

conflict resolution and team building techniques

emergency and evacuation procedures

operational principles of a range of business and security equipment

organisational performance standards and assessment techniques

organisational policies and procedures

principles of effective communication

principles of time management

reporting and documentation requirements and procedures

rights and responsibilities of employers and employees

roles functions and responsibilities of team members

site layout and standard operating procedures

teamwork principles and relationshipbuilding techniques

types of problems and security risk incidents in the workplace and appropriate response procedures

workplace contingency procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

acknowledging individual or team concerns and facilitating discussion and resolution within the group

assessing and monitoring team and individual performance against set measurable criteria and creating opportunities to maintain or improve individual and team performance

clearly defining and communicating to team members individual and team roles and responsibilities assignment instructions and organisational goals and objectives

communicating effectively on a onetoone and group basis with colleagues clients and supervisors and developing trust and confidence in workplace relationships

communicating performance expectations for a range of tasks and duties within the team and providing constructive feedback

selecting and allocating duties and responsibilities appropriate to individual knowledge skill aptitude and assignment requirements

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Organisational goals and objectivesmay include:

Assignment instructionsmay include:

Legislative requirements may relate to:

Organisational requirements may relate to:

Contingenciesmay involve:

Communication may be:

Interpersonal techniques may involve:

Social and cultural differences may relate to:

Documentationmay include:

Constructive feedbackmay include:

Relevant personsmay include: